Introduction

Welcome to Ithyora. This Refund Policy describes the terms and conditions for refunds on purchases made through our website. By making a purchase on Ithyora, you agree to the terms and conditions of this Refund Policy. We strive to provide a satisfactory experience for all our customers, and we are committed to resolving any issues that may arise.

This Refund Policy applies to purchases made directly through Ithyora. If you have made a purchase through a third-party platform, please refer to the refund policy of that platform. If you have any questions or concerns about this Refund Policy, please contact us at [email protected].

Please read this Refund Policy carefully before making a purchase. By making a purchase on Ithyora, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Refund Policy.

Eligibility for Refunds

We offer refunds on purchases made through Ithyora under certain conditions. To be eligible for a refund, you must meet the following criteria:

• The purchase must have been made directly through our website.
• The request for a refund must be made within the specified refund period.
• The product or service for which you are requesting a refund must be eligible for refunds under this Refund Policy.

If you meet these criteria, you may be eligible for a refund. Refunds are typically issued to the original payment method used for the purchase.

Please note that certain products or services may not be eligible for refunds, or may be subject to additional terms and conditions. Please review the specific refund policy for the product or service you are purchasing before completing your purchase.

If you have any questions about the eligibility for refunds, please contact us at [email protected].

Refund Process

If you are eligible for a refund, please follow the instructions provided below to initiate the refund process:

1. Log in to your account on Ithyora and navigate to the "My Orders" section.
2. Find the order for which you would like to request a refund and click on the "Request Refund" button.
3. Follow the prompts to provide the necessary information and submit your refund request.

Once your refund request has been submitted, our customer support team will review your request and determine whether you are eligible for a refund. If your request is approved, we will process the refund to the original payment method used for the purchase.

Please allow up to 2 for the refund to be processed and reflected in your account. The exact timing of the refund may vary depending on the payment method and financial institution.

If you have any questions or concerns about the refund process, please contact us at [email protected].

Refund Period

The refund period refers to the timeframe during which you may request a refund for a purchase made through Ithyora. The length of the refund period may vary depending on the type of product or service purchased and any applicable terms and conditions. Generally, the refund period begins from the date of purchase and extends for a specified number of days thereafter.

It is important to review the refund period for the product or service you are purchasing before completing your purchase. Once the refund period has expired, you will no longer be eligible for a refund, unless otherwise stated in the refund policy for that product or service.

If you are unsure about the refund period or have any questions about your eligibility for a refund, please contact us at [email protected]. Our customer support team will be happy to assist you and provide clarification on our refund policies.

Non-Refundable Items

Not all products or services offered through Ithyora are eligible for refunds. Some items may be designated as non-refundable due to their nature, usage, or other factors. Non-refundable items may include but are not limited to:

• Downloadable digital products, such as software, music, or e-books, once they have been downloaded or accessed.
• Services that have already been rendered or consumed, such as consultation services or digital content subscriptions.
• Customized or personalized products that are made to order or tailored to your specifications.

Before making a purchase, please review the product or service description carefully to determine if it is eligible for a refund. If you have any questions about the refund eligibility of a specific item, please contact us at [email protected] for clarification.

Please note that certain jurisdictions may have consumer protection laws that override our refund policy and entitle you to additional rights. If you believe that your rights have been violated, please contact us to discuss your options.

Refunds for Subscription Services

If you have purchased a subscription service through Ithyora, you may be eligible for a refund under certain conditions. Refunds for subscription services are typically prorated based on the unused portion of the subscription period.

To request a refund for a subscription service, please follow the instructions provided in the subscription management section of your account on Ithyora. If you are unable to request a refund through the website, please contact us at [email protected] for assistance.

Please note that refunds for subscription services may be subject to additional terms and conditions, as outlined in the subscription agreement or terms of service. If you have any questions about refunds for subscription services, please contact us for clarification.

Refunds for Physical Products

If you have purchased a physical product through Ithyora and would like to request a refund, please follow the instructions provided below:

1. Log in to your account on Ithyora and navigate to the "My Orders" section.
2. Find the order for the physical product you would like to return and click on the "Request Refund" button.
3. Follow the prompts to provide the necessary information and submit your refund request.

Once your refund request has been submitted, our customer support team will review your request and provide further instructions on returning the product. Please note that you may be responsible for return shipping costs and any applicable restocking fees.

If you have any questions or concerns about refunds for physical products, please contact us at [email protected]. Our customer support team will be happy to assist you and provide guidance on the return process.

Refund Exceptions

In some cases, exceptions may be made to our standard refund policy at our sole discretion. Refund exceptions may be granted for extenuating circumstances or for reasons not covered by our standard refund policy.

If you believe that you are entitled to a refund exception, please contact us at [email protected] and provide a detailed explanation of your situation. Our customer support team will review your request and determine whether a refund exception is warranted.

Please note that refund exceptions are granted on a case-by-case basis and are not guaranteed. We reserve the right to deny refund requests or refund exceptions that do not comply with our refund policy or terms and conditions.

Contact Us

If you have any questions, concerns, or complaints about this Refund Policy or our refund practices, or if you would like to request a refund, please contact us at [email protected]. Our customer support team will be happy to assist you and provide further information.

We take your satisfaction seriously and strive to resolve any issues in a timely and efficient manner. Your feedback is important to us and helps us improve our products and services for our customers.

If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights under applicable data protection laws. For more information, please contact your local supervisory authority.

Changes to Refund Policy

We reserve the right, at our sole discretion, to modify or replace this Refund Policy at any time. If we make material changes to this Refund Policy, we will notify you by email or by posting a notice on our website prior to the changes taking effect. By continuing to use our website or services after the effective date of any changes, you agree to be bound by the revised Refund Policy.

If you have any questions or concerns about this Refund Policy or our refund practices, please contact us at [email protected].

We encourage you to review this Refund Policy periodically for any updates or changes. Your continued use of our website or services after the posting of any changes to this Refund Policy will constitute your acceptance of those changes.